What types of accounts can I transfer to and from?
You can transfer to and from checking, savings, and lines [...]
I have a landline; how do I get my verification code?
You can select "Call my Phone" if you only have [...]
My password does not work, what do I do?
You can select "Forgot Password" on the Sign in Screen. [...]
What happens if I try to bypass my security questions?
You can select "Ask me again Later" but if this [...]
How often will I need to change my security questions?
Occasionally, we will ask you to establish new security questions [...]
How often should I change my password?
It is recommended to change your password periodically. A good [...]
How do I know that I am visiting a secured Trustco Bank online site?
Trustco uses the following domains for Online Banking Services: trustcobank.com, [...]
What should I do if I receive an unknown device alert?
These alerts should be taken seriously to ensure your online [...]
How can I help safeguard my banking information?
You can help safeguard your information with the following practices: [...]
What is deposit insurance?
FDIC deposit insurance protects bank customers in the event that [...]
What is the FDIC?
The FDIC (Federal Deposit Insurance Corporation) is an independent agency [...]
How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled [...]
