We will mail you a 1099 INT form to the address on file by January 31st if you earned $10 in interest or more in a given year. We will mail you a 1098 mortgage interest statement if you paid $600 or more in a given year. If you have not received your tax information documents by the end of February, you can contact customer service at 1-800-670-3110 (between 8:00am and 8:00pm, M-F, and 8:00am and 5:00pm, Saturday